22 April 2019
According to the results of KPMG’s study, PONY EXPRESS is among TOP-100 companies with the best quality of customer service. The company rated above the average of Russian logistics segment and showed the best result among all Russian logistics brands.
Georgy Alikoshvili, CEO of PONY EXPRESS:
We are operating on the market with a high level of the competition alongside with high level of expectations from customers. When a lot of companies provides the same kind of product, your only chance to differentiate and make your way to the top is to constantly improve customer experience. KPMG is well-known in our country as one of the leaders in consulting who provides independent and highly professional assessment and research. So, the results of the study mean that we are on the right track in our development strategy.