Frequently asked questions
1. How can I make a contract with PONY EXPRESS?
To make a contract with PONY EXPRESS You shall fill in an application form on the site of the company in the “Making a contract” section.
After that a personal manager will be assigned to your company who will contact you in the short run.
2. How the cargo shall be packed?
You can use your own packing or PONY EXPRESS firm packing. You can read detailed information on packing on our site in sections “Advices how to pack” and “Requirements for execution of consignments”.
3. Which documents are required to ship cargos through Russia?
Here you can see the documents required for submission of consignments through Russia.
4. I need to ship equipment abroad. Which documents shall be filled in?
You shall fill in the “Order form for transportation of international consignments” and to send it to order@ponyexpress.ru. The enquiry will be considered within 3 business days.
5. Can your PONY EXPRESS courier sign for receipt of a consignment instead of a recipient and internal documents of the company as well? Do you work with an inventory of the enclosure?
According to the rules of our company a courier cannot sign instead of the recipient for receipt of mail or a cargo. Also our courier has no right to sign internal documents of the company.
Our company does not work with the inventory of an enclosure.
6. How can I track my consignment?
You can track the status of your consignment on our site in the “Tracking” section. You shall just write the number of your consignment note.
7. What is the minimum value of services 625 roubles in the contract?
625 roubles are our minimum costs for production and delivery of an invoice.
Example:
- If you send consignments to the amount of 200 roubles a month then the sum of your invoice will be 625 roubles.
- If the amount of your consignment is 800 roubles then the sum of your invoice will be 800 roubles and you should not pay 625 roubles additionally.
- If you make no consignments at all during a month you should not pay the minimum amount of value of services in 625 roubles. In this case invoices for services are not made.
8. Which accountable receipts do you present when working under contract and for cash payments?
When consignments are non-cash settlement:
You make consignments within a reporting period and after that an invoice* is issued and delivered to you by our courier free of charge together with other accounting documents. The documents are: an invoice, a Pro-Forma invoice and 2 acceptance certificates. You can hand over a signed copy of the acceptance to our courier when you make the next consignment.
When consignments are for cash payment:
A courier hands you over the last slip of a consignment note and a ticket of paying-in cash slip. In Moscow you can request additional documents either by phone number (495)785-44-91, or by e-mail account@ponyexpress.ru, or by PONY EXPRESS phone number in your region where you paid in cash.
9. What is a “Private office”?
The “Private office” online service on the PONY EXPRESS site allows you effectively organize and control the whole process of delivery of consignments. Using sections of this service you can quickly calculate the value of delivery, print out consignment notes, make an order and call a courier, track your consignments. The private office is available only for clients working with PONY EXPRESS under a contract.
*There are other payment procedures. Please call the Sales Department in Moscow by phone number: (495) 785-4485 or in PONY EXPRESS branches.
